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Lessons - Terms and Conditions

BOOKING HOURS
24 hours booking service online - check available appointments, reserve and pay for your preferred session
Monday-Saturday - phone enquiries 9:30am- 5:30pm.

Bookings are subject to availability and we recommend booking early to avoid disappointment.

APPOINTMENT CONFIRMATION AND REMINDERS
Appointment confirmations and reminders will be sent as a courtesy but the client is solely responsible for keeping track of their booked appointments.Please don't rely on automatic reminders as if the network will be down it might stops the message coming through.

PAYMENT
Payment is required by voucher or cash or card only and BEFORE all lessons.
Please make sure you have prepaid through our web store, or have your money or voucher with you before arriving for your lesson. If you won't be able to pay for your lesson we cannot accommodate you on your visit. Your lesson will be COUNTED AS ATTENDED & CHARGED AUTOMATICALLY. Cancellation of lessons is subject to the FULL COST of the lesson.

Lesson prices are subject to change without notice.

LATE ARRIVALS
Appointment times have been arranged specifically for you.
If you arrive late your lesson will be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, we will then determine if there is enough time remaining to start a lesson. Regardless of the length of the lesson actually given, you will be responsible for payment for the “full” session.
(Out of respect and consideration to your tutor and other customers, please plan accordingly, take account of traffic and be on time.)

CANCELLATION
Cancellations can be notified during the shop's opening hours: Monday-Saturday 9:30am-5:30pm.
Live Louder requires AT LEAST A FULL 48 HOURS' NOTICE if you are unable to attend your lesson for whatever reason e.g., illness, accidents or bad weather etc. Any cancellation or non-attendance with less than 24 hours' notice is subject to the FULL COST of the treatment.

Payment for the lesson is required within 7 days from your missed/cancelled lesson.

Cancellations should be made by text message, phone call, email. Cancellations left on voice-mail are not valid.

Cancellations will be confirmed and validated by Live Louder

Prepaid lessons (incl. Vouchers) that are cancelled with less than the required 48 hours' notice or non-attended are subject to the FULL COST of the lesson.

We cannot accept responsibility for clients' changes to work commitments, illness or personal circumstances and the non-show or cancellation of lessons is subject to the FULL COST* of the lesson.
Please send someone else for your lesson if you cannot attend.
(If you do none of the above we will not be able to teach you at Live Louder)

LAST MINUTE BOOKING / CANCELLATIONS:
Last minute booking (less than 48h before appointment) -cancellation or non-attendance is subject to the FULL COST *of the lesson.
Changing last minute booking session time - please let us know as soon as possible if you would like to change your session time. We will do our best to accommodate you but in case of no available appointments on the day, we will charge you for the last minute cancellation.

LESSONS COUNTED AS ATTENDED & CHARGED AUTOMATICALLY
If you do not contact Live Louder at all & fail to turn up, you will be charged the FULL COST of the lesson.
Payment for lessons is required within 7 days from your missed/cancelled lesson.
(If you do none of the above we will not be able to continue teaching you at Live Louder)

LESSON CANCELLATION BY LIVE LOUDER
This very rarely happens! But if we do need to cancel a lesson at the last minute (less than 24h before appointment) we will inform you as soon as possible and we will give you a discount for your rebooked lesson. Live Louder has the right to change your tutor if needed to cover any cancellations.

DAMAGE AND ACCIDENT
Any damage to the store, goods, equipment or facilities or other accident or injury must be reported immediately. “Immediately” means in this context before you leave the store at the end of your lesson. Failure to do so will by necessity invalidate any later claim. The company can accept no liability for accident, injury or misadventure caused by your own actions.

FOOD AND DRINK
You may not consume any food or drink in the teaching room unless provided by Live Louder.

LESSONS AS A GIFT/ GIFT VOUCHERS (coming soon)
If purchasing a lesson voucher for a friend, you are responsible for passing on the voucher/information and these terms and conditions to the recipient.
Gift Certificates are fully transferable, so if you've received one that you do not think you will use, please pass it on to a friend to use. They cannot be redeemed for cash, and are non-refundable.
Please treat a gift certificate like cash; we are not responsible for lost or stolen certificates.

RIGHT TO REFUSE OR TERMINATE SERVICE
We reserve the right to refuse or terminate a lesson at any time given suitable grounds. You may be liable for payment of the terminated lesson. Reasons may include (but are not limited to):
- Being rude or disrespectful to the tutor
- Failure to pay for previous lessons

COMPLAINTS/COMMENTS
We take the running of the business very seriously and we want to hear from you if you have any comments, good or bad, or recommendations for improvements. We can only improve if we listen to what our customers actually want!

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