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FAQ

The personal information we collect is used to process your orders and manage your account. This includes: Name, job title, email address, postal address, along with any contact preferences you specify.

All data is collected and held in accordance with the Data Protection Act 1998.

We maintain a secure site to safeguard customer data.

Financial transactions are processed through third parties (WorldPay and Paypal).

Cookie Usage:

This website uses cookies to process your orders, enable your shopping cart and to help give you the best online experience tailored to you. 

We also use remarketing services to advertise across other sites. This means companies we contract with such as Google and Facebook may serve you relevant adverts displayed on other sites you visit. These ads shown across other web sites are based on visitors' past visits to Live Louder's web site, tracked using cookies. Any activities you take on the Live Louder website do not personally or directly identify you to us, or the advertisers and website publishers we work with.

As part of our participation in the Google Customer Reviews program, third parties may be placing and reading cookies on End Users' browsers, or using web beacons or similar technologies to collect information in connection with the Google Customer Reviews Programme. Google may receive information about transactions conducted on this website.

To opt out of Google's use of cookies that serve you tailored, relevant advertising, you can visit Google’s Ads Settings page: http://www.google.com/settings/ads.

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) states that all Electronic and Electrical equipment that comes into the market must have a symbol on it to show that it is covered by the WEEE Directive.

The WEE Directive requires that manufactures and producers of EEE are liable to pay for the return and recycling of retired equipment on a like for like basis. Live Louder have opted to support the national network of WEEE recycling centres by membership and financial contributions to the Distributor Take-back Scheme (DTS). To recycle your old equipment, you can find your nearest recycling centre on the Recycle More website.

Live Louder Ltd's WEEE DTS Registration ID: 400066

We follow best practice in keeping your data secure by implementing the necessary physical, electronic and personnel security policies. We use third party secure payment services (WorldPay, PayPal) who are experts in their field, who ensure that your credit card details are secure and encrypted. At no point does your encrypted financial information hit Live Louder's servers. We are certified as a PCI DSS Compliant business.

All purchases are covered by the manufacturer's warranty for a period of 12 months, or longer if the manufacturer offers a specifically longer warranty,

If your order is damaged, incomplete or faulty on delivery, you must inform us within 24 hours of receiving your goods. We will arrange collection of the order and send out a replacement to you.

Unwanted goods can be returned to the shop if in new condition in their original packaging and labels attached. You are responsible for ensuring the items reach us in the same condition you received them, so please make sure the items are well packed to avoid damage. We recommend you use a tracked service as proof of postage / delivery.

14 DAY MONEY BACK GUARANTEE FOR ONLINE ORDERS
The Consumer Rights Directive 2014 allows you to return most goods for any reason within 14 days for a refund, including standard delivery cost. The goods must be returned in their original condition in their original packaging. We advise you to insure the goods to their full value while in transit. To initiate a return/refund within the specified time frame, email Customer Services.

EXCLUSIONS:
Software, once opened, cannot be returned. This also applies to hardware & software bundles where the software has been opened. CD & DVD media can also not be returned once opened.

Our online store accepts debit and credit cards via Worldpay or Paypal,  including Visa, MasterCard, American Express, Maestro, Discover & JCB. To order you will need to supply your details via our online form, and be able to accept delivery to the address you specify. The address must match the details on your payment card.

All transactions are charged  in GBP.

In store, we accept card payments or cash. If you see an item online that you want to collect instore, please do not pay for it online. We cannot hand over items in store that have been paid for online – they will be sent out via our usual courier services, However, if you wish to reserve an item you have seen online, please call us and we will hold it for you for 24 hours. When you call into the store, you can pay for and collect your item(s).

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