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DELIVERY

We use a variety of couriers depending on item size, weight and destination. Generally we use Royal Mail for small, light items; and Parcelforce for heavier items.

UK Mainland charges: FREE shipping over £99
Strings and plectrums: £0.99
Small parcels e.g. most pedals: £3.99
Other items under 30kg: £6.99 (includes guitars, small amps, pedalboards)
Larger and heavier items over 30kg will be sent via a 48 hour service to keep shipping free.

The Highlands and Islands of Scotland, Isle of Wight – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE: £8 surcharge
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25: £13 surcharge

Saturday delivery: £15 surcharge

NB: Saturday delivery must be booked by Friday 12pm for us to deliver items that weekend. If you book a Sat slot between Fri 12pm and Sunday evening, you are booking for the following weekend.

Next day delivery:
While we strive for next working day delivery on all orders made before 12pm Mon-Fri, we cannot guarantee that the courier will fulfil every order within that timescale.

European Union shipping:
We ship across the EU - your cart delivery cost will adjust according to your items and the destination.

Certain European destinations qualify for FREE shipping when you spend over a certain amount:

Channel Islands -  over £120
Netherlands - over £120
Germany -  over £120
Ireland - over £150

Other International Destinations (including USA)

Live Louder delivers to a selection of other international countries too - contact us for a custom shipping quote using insured couriers. 

Your order will be charged in GBP. Your bank will determine your currency conversion rate. 

International Warranty & Returns Policy

If your order is damaged in transit or is faulty, we will help to fix the issue. We will initially troubleshoot with you over the phone or email while you have the item. If we are unable to resolve the issue this way, we can work with a local repairer in your area and contribute to the cost of fixing the item.

If an item does need to be returned to Live Louder, you will be responsible for the associated shipping fees, but we will do our best to resolve the problem before this is necessary.

 

 

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